 班級人數--熱線:4008699035 手機:15921673576( 微信同號) |
| 增加互動環節，
保障培訓效果，堅持小班授課，每個班級的人數限3到5人，超過限定人數,安排到下一期進行學習。 |
| 授課地點及時間 |
上課地點：【上海】：同濟大學(滬西)/新城金郡商務樓(11號線白銀路站) 【深圳分部】：電影大廈(地鐵一號線大劇院站)/深圳大學成教院 【北京分部】：北京中山學院/福鑫大樓 【南京分部】：金港大廈(和燕路) 【武漢分部】：佳源大廈（高新二路） 【成都分部】：領館區1號（中和大道） 【廣州分部】：廣糧大廈 【西安分部】：協同大廈 【沈陽分部】：沈陽理工大學/六宅臻品 【鄭州分部】：鄭州大學/錦華大廈 【石家莊分部】：河北科技大學/瑞景大廈
開班時間(連續班/晚班/周末班）：2020年3月16日 |
| 課時 |
◆資深工程師授課
☆注重質量
☆邊講邊練
☆若學員成績達到合格及以上水平，將獲得免費推薦工作的機會
★查看實驗設備詳情，請點擊此處★ |
| 質量以及保障 |
☆
1、如有部分內容理解不透或消化不好，可免費在以后培訓班中重聽；
☆ 2、在課程結束之后,授課老師會留給學員手機和E-mail,免費提供半年的課程技術支持，以便保證培訓后的繼續消化；
☆3、合格的學員可享受免費推薦就業機會。
☆4、合格學員免費頒發相關工程師等資格證書，提升您的職業資質。 |
☆課程大綱☆ |
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Understanding Ourselves and Others
What makes us behave the way we do?
How can we understand which parts of this behaviour is acceptable – is required by our role in the business – and which parts are not acceptable?
Feedback: how do others see and relate to us?
Communication
How do we communicate with others?
What are the advantages / disadvantages of the various communications media?
What do we mean by Effective Communication and how do we achieve it?
Our respective thinking and learning styles and how they can be applied to our day-to-day work
Management v Leadership
What is Management? What is Leadership?
What is the difference between Management and Leadership?
Analysing Leadership Behaviour
Analysing the difference Management Styles – and understand when to use them
The importance of Communication – including:
Verbal Communication
Vocal Communication
Visual Communication
Emotional Intelligence
Emotions and their consequences
The importance of understanding our “EQ” (as opposed to the more-standard IQ)
The five stages of Goleman’s Emotional Intelligence model:
Self-Awareness
Self-Management
Motivation
Empathy
Social Skills
Transactional Analysis
Why do we act / react in a certain way to colleagues and customers?
How can we build rapport with colleagues and customers?
What are the benefits of “True Rapport” in our inter-personal relationships?
Building a Successful Team
What is a Team?
The stages of Team Development
Goal and Objective Setting
Goal Setting – for the company
Objective Setting – for the staff
Drafting and Aligning Objectives
Performance Management
Stakeholder Management
People and the Service-Profit Chain
Satisfying Stakeholders
Stakeholder Analysis: internal and external stakeholders
Delegation
What is Delegation?
The Stages of Delegation
Coaching
What is Coaching?
Using the G R O W model for effective coaching
Handling Conflict
What causes conflict?
The Phases of Conflict Handling
Understanding the Conflict
Understanding your / the other person’s position in the conflict
Resolving the Conflict
Kilmann’s Five Conflict-Handling Modes – and how to apply them:
Competing
Collaborating
Compromising
Avoiding
Accommodating
Bridging the Gap
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